What would happen
A Thumbtack customer calls the number on your shop’s profile or the number you give them. If you miss it, the receptionist answers in your shop name and books or texts your on-call number.
Lead sources
On requestThumbtack calls to your shop number can be answered. On request.
Thumbtack is another US lead source. We list it for the same reason as Angi: some shops buy the leads, and a call to your shop number is something we can answer.
On request. Not live. There is nothing to switch on. We scope it with a client who is buying Thumbtack leads.
How the connection actually works
What there is not
No Thumbtack API connection and no lead import. Leads that arrive as in-app messages, quotes, or requests stay in Thumbtack for your team to answer.
What would need scoping
The same as any US deployment: ZIP coverage in place of Canadian postal codes, and text delivery to US numbers, which is not live yet.
Daytime and after hours
During the day
You answer what you can. A missed call reaches the receptionist.
After hours
The receptionist takes the call at any hour you schedule. Urgent jobs text your on-call number.
What scoping would look like
What scoping would look like. These are not steps you can follow today.
Confirm the number
We check which number Thumbtack leads actually call, and that it can be forwarded.
Scope US coverage and texting
ZIP service areas and how US customers receive confirmations.
Test on a private line
Before real calls, with you.
Limits and edge cases
- A lead that never calls cannot be answered. Thumbtack messages stay in Thumbtack.
- Text delivery to US numbers is not live yet.
- The default build is for Ontario shops.
This is for
- US shops buying Thumbtack leads that arrive as phone calls.
This isn't
- Ontario shops. HomeStars and Google are where the calls come from.
What we won't claim
- Connect to Thumbtack’s API or read its inbox.
- Send quotes or accept jobs inside Thumbtack.
- Guarantee Thumbtack leads will call rather than message.
Thumbtack questions
Is Thumbtack supported?
Not as a feature today. It is on request, and we would build it for a client who buys those leads.
Do you read my Thumbtack messages?
No. The receptionist answers phone calls only.
Can you text a Thumbtack customer after the call?
To a Canadian number, yes. To a US number, not yet. That has to be sorted before a US deployment.