What to know before you sign up.

An AI voice receptionist is software that answers your business phone line, holds a real spoken conversation with the caller, and completes an action: booking an appointment, logging a maintenance request, or dispatching an emergency to your on-call team. There are no keypad options, the caller just talks, and it does not stop at taking a message the way an answering service does.

A traditional answering service takes a message and forwards it to you. Right On Call triages the call against your emergency rules, captures the structured details your technician needs, checks your service area, books into your calendar, and texts your on-call team, so the call ends with a dispatched job rather than a note in your inbox.

An IVR makes the caller navigate your org chart by pressing numbers. Right On Call asks the caller what is wrong in plain language and routes based on the answer. There is no menu to memorize and no dead end where a caller with an emergency gets stuck pressing zero.

We put a short disclosure on the line. If a caller asks directly whether they are speaking to a person, the receptionist says it is automated. The conversation should feel natural enough that people stay on the line and get helped, without ever pretending to be something it is not.

Two weeks in most cases, from a complete onboarding pack. The timeline depends on how fast you get us hours, coverage rules, and on-call numbers. That is almost always the bottleneck, not our build queue. More complex setups, like multiple locations or custom integrations, can take longer.

No. Most customers forward their existing number to Right On Call, which means nothing changes on your business cards, your truck, or your Google listing. Porting the number to us outright is also an option if you would rather consolidate.

Your hours, service area, what counts as an emergency in your trade, your on-call roster and numbers, your preferred greeting, and the calendar or field-service tool you already use. That is the onboarding pack, and how fast you return it sets the timeline.

Yes. Hours, coverage, emergency rules, fees, and your technician roster all live in settings you or we can change directly, not in a rebuild. From the dashboard you can also turn the receptionist off, and choose how many rings callers hear before it answers: first ring by default, or two to eight if you want a chance to pick up yourself first. Ongoing tuning is included.

Setup is $750 one-time, or $500 with a three-month commitment. The monthly plan is about $150 and includes 150 minutes of answered calls, with overage billed at $0.40-0.50 per additional minute. SMS and photo intake, and custom CRM or field-service integration, are quoted separately.

No. The $750 setup option carries no commitment at all. The reduced $500 setup is the one tied to a three-month term.

Overage is billed at $0.40-0.50 per additional minute. There is no forced tier upgrade. A busy month costs a bit more and a quiet month does not.

At the end of the month, as one line on your regular invoice for whatever you went over. Nothing is charged mid-month and nothing is billed per call.

We look at your actual call logs and work out how many calls are going unanswered, when they happen, and what they are plausibly worth against your close rate and average ticket. It is free, there is no commitment, and if the number is small we will tell you so. Want to run the numbers yourself first? The calculator does the same math with your estimates instead of your real call logs.

Yes by default, including after hours and weekends. If you would rather the call ring your phone first, you can set it to wait two to eight rings from the dashboard and change that any time. The agent only picks up if you do not. The hours and after-hours rules it quotes to callers are the ones you give us. The receptionist covers the line; it does not invent your shop hours.

The receptionist texts your team immediately with the context it has already captured, so a human can pick it up. Calls that need judgment a script cannot cover, like a frustrated customer or an ambiguous situation, are escalated rather than improvised.

No, and that is deliberate. The receptionist cannot diagnose a fault or quote a repair. It captures symptoms and unit details. Pricing and diagnosis stay with your technician.

Yes, on the phone. If a caller starts in French, the receptionist stays in French. This website is English. Other languages can be trained on request as part of setup.

Yes, because those platforms already ring the number on your listing. Forward that number to Right On Call and the lead is answered. That is not a Google or HomeStars partnership API. It is the phone line those ads already use.

Cal.com, Calendly, Google Calendar, Outlook, Zoho CRM, and Zoho Invoice run today. Jobber, Housecall Pro, ServiceTitan, Workiz, QuickBooks, Service Fusion, AppFolio, Buildium, and Propertyware are built on request as scoped setup work. The integrations page labels each one live, on request, or coming soon.

Calls are recorded so we can dispatch, book, and debug, and a short recording disclosure is played on the line. The recordings and transcripts belong to you. We do not sell them and we do not use them to train foundation models.

This product depends on named vendors: Twilio for telephony, Vapi for the live voice pipeline, Anthropic for conversation, Supabase for call logs, and Render for hosting. Several of them process data in the United States. The security page lists every subprocessor and its region. We do not claim a Canadian data-residency story we cannot keep.

Not on the default plan. Baseline handling is PIPEDA-aligned: minimum collection, customer-owned recordings, deletion on request. SOC 2 and HIPAA are scoped builds we will price when a buyer needs them. They add vendor and audit cost, so they are not included in the $150 month.

Yes. A dashboard kill switch stops the agent from answering. Your data is encrypted and kept separate from every other client, with no shared access between accounts.