Features
What the receptionist can actually do.
Live means it ships with the current home-service and property builds. On request is scoped during setup. Coming soon is on the roadmap, not a promise on a sales call.
Answers on the first ring
Live todayDefault is the first ring, 24/7, including after hours and weekends. Want a chance to pick up yourself? Set it to wait two to eight rings from the dashboard. The hours and after-hours rules it quotes are yours; the receptionist just covers the line.
English and French
Live todayIf the caller speaks French, the receptionist stays in French. Other languages can be trained on request.
Emergency vs routine triage
Live todayA no-heat call in January is not a dripping faucet. Scripts ask the follow-ups your trade actually uses.
Make, model, and unit capture
Live todayAppliance or HVAC details are taken before a tech is in the truck.
Canadian service area
Live todayPostal-code / FSA coverage with readback, not a US ZIP flow dressed up for Ontario.
On-call dispatch SMS
Live todayUrgent jobs text your on-call tech immediately with the details that matter.
Calendar booking without double-book
Live todaySlots are re-checked against live availability. The agent cannot invent a time.
SMS & photo intake
Live todayAfter the call, a text asks the customer to send a photo. When they reply with a picture or short clip, it lands on the job and is forwarded to the on-call tech.
Safety scripts
Live todayGas, smoke, or spark reports hit a bounded safety flow and a human callback, never a diagnosis.
Human handoff
Live todayIf the caller wants a person, your team is texted with name, number, and reason.
Kill switch
Live todayTurn the receptionist off from the dashboard if you need the line to stop answering.
Cost visibility
Live todayPer-call spend by vendor, so you can see what the phones actually cost.
Tenant maintenance logging
On requestUnit, building, and urgency captured; building manager notified on emergencies.
Lead qualification
On requestBudget, timeline, and intent captured before a showing or consultation is booked.
Consultation booking + intake
On requestBooks the slot and sends a confirmation and a short intake form.
HIPAA / SOC 2 scoped build
On requestDefault product is PIPEDA-aligned, not a covered-entity stack. A BAA, tighter retention, and extra vendor review is a separately priced engagement.
Multi-technician dispatch
On requestRoster-aware routing when you have more than one tech on call.
Native field-service adapters
On requestJobber, Housecall Pro, ServiceTitan: scoped as a custom adapter during setup.
Property-management adapters
On requestAppFolio, Buildium, Propertyware work orders: scoped per portfolio.
Custom after-hours rules
On requestDifferent greetings, on-call lists, or blackout dates beyond the default script.
Outbound reminders
Coming soonConfirmation and day-before reminder calls or texts after a job is booked.
Post-job review texts
Coming soonA short follow-up asking for a review once the work is done.
Clinics & wellness receptionist
Coming soonBooking, reschedule, cancellation waitlist for appointment-driven practices.
Tools this plugs into live on the integrations page, kept off the homepage on purpose.