Right On Call is based in London. Our first receptionist was built here, with an appliance-repair shop, on London call volumes and London postal codes. If you want someone to sit at your counter during the first week of real calls, this is the one city where that is simply a drive across town.
Much of London’s residential stock (Old South, Old North, and the postwar neighbourhoods around them) runs equipment well past its design life. That produces a predictable pattern of no-heat and no-hot-water calls concentrated in the first hard freeze and the January cold snaps, arriving at exactly the hours nobody is at the office phone.
With Western and Fanshawe here, property managers around Masonville, Oxford Street, and the near-campus neighbourhoods take a volume of tenant maintenance calls that spikes hard around September turnover and again over the winter break, when units sit empty and a burst pipe goes unnoticed for days.
London is big enough to have real competition in every trade and small enough that homeowners have three numbers saved. When yours rings out at 9 PM, they do not leave a voicemail and wait. They dial the next one. That is the specific gap a receptionist that answers on the first ring closes.
Coverage is configuration, not a fixed radius. You decide where you run, and the receptionist enforces it on every call using the caller's postal code.
Pricing is the same everywhere we serve. See pricing.
Yes. Right On Call is a London, Ontario business, and our founding customer is a London appliance-repair shop. For local customers, setup includes in-person time rather than a screen share.
Yes. Service-area checks run on Canadian postal codes and forward sortation areas (the N5 and N6 prefixes across London), with a readback to the caller, rather than a US ZIP flow relabelled for Ontario.
Yes. Your service area is configuration, so a London shop that also runs to St. Thomas or Strathroy has those included and anything outside them politely declined on the call rather than booked and cancelled later.
Yes. Tenant maintenance triage, urgent issue flagging, and vendor calls are a live build, and the student-rental turnover cycle here is one of the patterns we script around.
