What swaps
Only the voice platform. The script, the guardrails, the booking rules, and the integrations stay in our backend. Each orchestrator needs its own assistant pointed at the backend, and its own credentials.
Phone & voice
Live todayA different voice stack when a deployment needs one.
The voice platform is a swappable part. Vapi is the default. Retell and ElevenLabs sit behind the same interface, so a deployment can use one of them without changing the rules the receptionist follows.
How the connection actually works
How it is chosen
An operator can choose which orchestrator is live from the dashboard, and each incoming call is handled by the one that sent it. It is how a second stack can be compared on real calls before it replaces anything.
What differs
Live transfer is built for Vapi only, and call recording is inactive on Retell and ElevenLabs. Anything that needs either should stay on Vapi.
Daytime and after hours
During the day
The behaviour you hear is governed by the same script, whichever stack runs it.
After hours
The same, at any hour. Switching the orchestrator doesn’t change your hours rules.
What setup looks like
Not something the shop sets up. It is a deployment decision we make with you.
Say what you need
A voice or vendor requirement that Vapi doesn’t cover.
We register the second assistant
Its tools and script are applied the same way as the default.
We compare on test calls
Before it takes real calls.
Limits and edge cases
- Recording and its retention window do not apply on Retell or ElevenLabs.
- Live transfer is Vapi only.
- Each added orchestrator has its own cost and its own place to go wrong.
This is for
- A deployment with a specific voice or vendor requirement that another stack handles better.
This isn't
- Most shops. The default works.
What we won't claim
- Change the booking rules or the guardrails.
- Give you a dashboard in Retell or ElevenLabs to edit the script. We own the script.
Retell / ElevenLabs questions
Which one will my shop be on?
Vapi, unless there is a reason for another.
Will the receptionist sound different?
The words and rules are the same. The voice and the latency depend on the platform.
Do I need to do anything?
No. It is not a setting the shop manages.