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Right On Call
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Comparison · Enterprise AI call centre for ServiceTitan shops

Right On Call vs Avoca.

Avoca is a well-funded AI front office for larger home-service companies, typically on ServiceTitan with a team of CSRs. It is sold by demo and quote. Right On Call is built for the other end of the market: owner-operators and 1 to 10 tech shops in Ontario that need every call answered and cannot staff a call centre.

Their details checked September 26, 2026. Sources are listed below.

Where Avoca wins

  • Deep, certified ServiceTitan integration.
  • Built for call-centre scale with CSR teams.
  • Broader feature set for larger operations.

Where Right On Call wins

  • A published price a small shop can budget.
  • Built for Jobber and calendar shops, not only ServiceTitan.
  • Live in days, not a sales cycle.
  • Canadian postal codes, Ontario carriers, French, and CAD billing.

The 9 PM call that rings out

The same call, followed through both products. Nobody at the shop could get to it.

Avoca

  1. 1An AI CSR answers with your ServiceTitan customer and capacity data
  2. 2Qualifies the caller and handles objections
  3. 3Books into ServiceTitan capacity
  4. 4Your call-centre team reviews performance at scale

Right On Call

  1. 1You had your rings to pick up and could not
  2. 2The receptionist answers as your shop, in English or French
  3. 3Triage: a no-heat call is urgent, a tune-up is not. Postal code checked
  4. 4A real open time is booked, or your on-call phone gets the job by text
  5. 5On a booking, the caller gets a confirmation text and a request for a photo

Side by side

Avoca compared with Right On Call
TopicAvocaRight On Call
PriceQuoted. Reviews estimate about US$1,000 to $3,500 a month$150 CAD a month for 200 answered minutes, then $0.75 a minute
Built forLarger shops on ServiceTitan with a CSR teamOwner-operators and 1 to 10 tech Ontario shops
ServiceTitanCertified integrationOn request, scoped during setup
Jobber and calendarsCheck with salesJobber connect in the plan: the call creates the client and the job. Housecall Pro and ServiceTitan on request
SetupSales-led onboarding$500 once, no term. $999 on Managed
Service areaConfigured with youCanadian postal-code check with a readback. Out-of-area bookings refused in code
LanguagesCheck with salesEnglish and French on every call. Others on request
CurrencyUS dollarsCanadian dollars

Are you the shop Avoca is built for?

Avoca sits near us on the market map: done for you, and the call ends as a booked job. The difference is who it is built for. Reviews describe a typical customer on ServiceTitan, several million dollars in revenue, and a team of CSRs already answering phones.

Most Ontario shops we talk to look different. The owner is the dispatcher, the office closes at 5, and the calls that get missed are the ones that come in while everyone is on a job. That shop does not need an AI call centre. It needs the rings that go unanswered picked up and booked, at a price it can see before a demo.

  1. 1You run ServiceTitan, not Jobber or a calendar
  2. 2Five or more people already answer your phones
  3. 3Your volume supports a four-figure monthly contract

What Avoca costs

Not published. Sold through a demo and quoted per company. Third-party reviews estimate roughly US$1,000 to US$3,500 a month, billed largely by usage. ServiceTitan also sells its own AI voice agents per call.

Right On Call is on the pricing page, in Canadian dollars, with what each tier does not include.

Where both sit in the market

Message → job in your tools

You build it → built for you

Our read of the market, not a measurement. Across: who builds the call flow. Up: whether the call ends as a message or as a job in your own tools. Avoca is highlighted.

Choose Avoca if

  • You run ServiceTitan with five or more CSRs.
  • Your call volume justifies an enterprise contract.

Choose Right On Call if

  • You are the owner, the dispatcher, and sometimes the tech.
  • You run Jobber or a calendar and want a published price.

Built for the calls you miss, not to replace the people who answer

Right On Call can answer every call if you want it to. That is not what it is built for. It is built so that a call you would have missed, on a roof, in a crawlspace, at lunch, after 5, on a Saturday, gets picked up and ends as a booked job instead of a voicemail nobody returns.

Why Right On Call →

Right On Call vs Avoca: questions

Is Right On Call an Avoca alternative for small shops?

Yes, if you are on Jobber or a calendar rather than ServiceTitan. Right On Call starts at $150 CAD a month with $500 setup and no term. It will not match a ServiceTitan-native call centre product for a large CSR team, and we would not pitch it that way.

Get a Free Missed-Call AuditTalk to Maya, our demo line(226) 559-5680

Sources

Avoca details come from its published pages and independent reviews as of September 26, 2026. Plans change; check theirs before you decide. If something here is out of date, email hello@rightoncall.com and we will correct it. Product names are trademarks of their owners. Right On Call is not affiliated with or endorsed by Avoca.

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