Calendars
Live todayCal.com is the booking calendar Right On Call ships with. It sits between the receptionist and the Google, Outlook, or iCloud calendar your office already runs, so a booked visit is a real event with a real time and not a note.
The caller’s name, phone number in E.164 form, and the service address as the booking location when a street was given. It also sends a short job summary in the booking’s metadata. Availability is requested in your shop’s timezone and the times it speaks use that same zone.
One Cal.com booking on the event type you Saved. Its length is that event type’s duration, so a one-hour type is offered and booked as one hour. Cal.com then writes the event to whichever calendar you connected there.
If your event type asks a required question on its public booking page, the receptionist answers it from the call: the dropdown option that names the appliance (otherwise Other), a one-line job summary for free text, the brand or model the caller gave, and the caller’s phone and address. It never answers a required yes/no, number, email, or URL question.
During the day the receptionist offers what is open on the event type’s schedule, so a shop with a full week doesn’t get a window it can’t keep.
An evening call is offered the next real windows on the event type, not “as soon as possible.” If nothing is free in range, the agent says so and takes a callback instead of holding a time.
Connecting is not enough on its own. You also have to Save an event type.
Sign in to the Right On Call dashboard and open Integrations.
Choose Connect on the Cal.com card and approve access in Cal.com.
Choose the event type visits should book against from the list, and Save. The duration comes with it. A Save takes effect without a redeploy.
Required yes/no, number, email, or URL questions can’t be answered by the agent. Make them optional or remove them.
Call the line and book. The event should appear on your calendar with the caller’s details.
Yes. Cal.com is the connection. It talks to your Google Calendar, Outlook, or iCloud. Keep your own calendar. Cal.com is the pipe, not a new place your techs live.
It can only offer times Cal.com returned, and the slot is re-checked when the caller agrees. If two callers reach for the last window, the second is told it just went and is offered the next real time.
The caller is told the time is agreed but not confirmed yet. The details are kept and the dashboard shows it as Not confirmed. Nothing holds the time on the calendar until your shop books it and marks it booked, or the customer replies YES to your shop’s text.
