Property
On requestA property manager’s overnight call is usually a ceiling leak or a lockout, and the record that matters afterwards is a work order. Today Right On Call finds the urgent calls and texts the on-call contact. Writing the work order into AppFolio is a scoped build.
On request. Not live. There is nothing to connect. What the receptionist does today for property managers is answer, triage urgent from routine, and text your on-call contact.
The receptionist answers when the office line rings out or after hours. A leak, no heat, or a lockout is treated as urgent and texted to your on-call contact. Routine requests can book against your calendar. Lease and rent questions are passed to the office.
After a call ends, a work order against the right unit, with the tenant’s details and the issue as described. Matching a caller to a unit is the hard part, and is a scoping decision.
AppFolio controls API access, so scoping begins with what your account is allowed to grant, which property and unit identifiers the call can use, and who owns the connection.
Daytime calls the office misses are triaged the same way. A build would write the work order after the call ends.
This is the case the product is for. The overnight leak is texted to your on-call contact now. With a build, the work order would be waiting for the office in the morning.
What scoping would cover. There is nothing to connect today.
Who is on call, what counts as urgent, and what the office does with the rest.
Whether and how your account can authorize a connection.
Adapter work is quoted per portfolio and tested before live calls.
Not yet. It is on request and scoped per portfolio.
Answering, urgent vs routine triage, a text to your on-call contact, and calendar bookings for routine requests.
No. It texts your on-call contact. Dispatch is yours.
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