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Right On Call
All trades

AI receptionist for plumbing companies

A burst pipe does not leave a voicemail.

A homeowner with water spreading across the basement floor calls one number, then the next, until someone picks up. That call is usually urgent, usually new, and usually at the worst hour. Right On Call answers the calls you are too deep in a job to take and gets the right ones to your on-call plumber with a photo of the problem.

Get a Free Missed-Call Audit(226) 559-5680

When plumbing companies miss the call

Keep your number. If you are free, you take the call like you always have. These are the moments the phone rings out anyway, and the ones Right On Call is built to catch.

Under a sink with the water off

You cannot answer with a wrench in one hand and a flashlight in your teeth.

The night a pipe lets go

Frozen and burst pipes do not wait for business hours.

A spring rain weekend

Sump pumps quit when the ground is full, all over the city at once.

Mid-job with the customer watching

Stopping to take a new call in someone else’s kitchen is not a good look.

When a missed call costs the most

Frozen and burst pipes own January and February. The spring thaw and April rain bring sump pump and basement calls. Outdoor taps and holiday drains fill November and December. Typical pattern, not your call log.

Urgent or routine: how it sorts plumbing calls

Typical lists. Yours is written with you at setup.

Urgent: your on-call phone, now

  • Water actively leaking or spreading
  • Burst or frozen pipe
  • Sewage backing up
  • No water to the house
  • Water heater leaking

Routine: booked into your calendar

  • Dripping tap or running toilet
  • Fixture or appliance installs
  • Water heater replacement estimates
  • Slow drains that are not backing up

How the call goes

Illustrative
  1. Receptionist

    Thanks for calling [your shop]. How can I help?

  2. Caller

    A pipe burst in our basement. There’s water everywhere.

  3. Receptionist

    I’m sorry. Is water still coming out right now?

  4. Caller

    Yes, it’s still spraying.

  5. Receptionist

    Understood. What’s the address, including the postal code?

  6. Caller

    22 Elm Street, N6A 1B2.

  7. Receptionist

    22 Elm Street, N6A 1B2. That’s urgent, so I’m texting our on-call plumber now with your address and that water is still spraying. They’ll call you back shortly.

Illustrative. The on-call plumber gets the address, the urgency, and a callback number while the caller is still on the line. The receptionist does not walk the caller through a repair.

What your tech has before the truck leaves

  • Address with Canadian postal code, read back to the caller
  • Where the water is, and whether it is still spreading
  • Fixture or appliance involved
  • A photo or short video, requested by text when a visit is booked
  • Owner, tenant, or landlord contact
  • Access notes and a callback number

Why Right On Call for plumbing

Urgent goes to a phone, not an inbox

Anything you mark urgent is texted to your on-call number while the caller is still on the line. Routine work books into your calendar against real open times.

You see the problem before you drive

When a routine visit books, the caller gets a text asking for a photo or short video. When they reply, it lands on the job and on your on-call phone.

Out-of-area calls are declined politely

Postal codes you do not cover are refused in code at booking, so a truck is not sent across the county for a dripping tap.

The missed-call math, per month

  • Estimated revenue from recovered calls$5,434
  • Right On Call, including overage$150
Missed a week
8
Recovered
55%
Avg. ticket
$285
The calculator's Home services defaults, not your numbers: about 19.1 recovered jobs a month. The $500 setup pays back within the first week at these inputs. Run your own numbers.

What it does, and what is live

  • Emergency vs routine triageLive today
  • Canadian service areaLive today
  • SMS & photo intakeLive today
  • On-call SMS to the shopLive today
  • Calendar booking without double-bookLive today
  • Hang-up recovery SMSLive today
  • Book by text reply after a dropped callComing soon
  • Custom after-hours rulesOn request

Tools plumbing companies use

  • JobberLive today
  • Cal.comLive today
  • CalendlyLive today
  • Google LSALive today
  • HomeStarsLive today
  • Housecall ProOn request
Every integration →

What it will not do

  • Walk a caller through a repair or tell them how to shut off the water.
  • Quote a price for the job. The only fee it states is your service-call fee.
  • Book a job at an address outside the postal codes you cover.
  • Take a card number over the phone.

Plumbing questions

Can an AI receptionist dispatch an emergency plumber?

It can get the emergency to your on-call plumber in minutes. Right On Call texts your on-call number with the address, what is happening, and a callback number while the caller is still on the phone. It does not assign a specific plumber on your board. Dispatch stays yours.

How does it get a photo of the problem?

When a visit is booked, the caller gets a text asking for a photo or short video of the issue for the technician to review before the visit. When they reply, it is stored on the job and forwarded to your on-call number. Urgent calls go straight to your on-call phone instead.

What if the caller hangs up before giving an address?

They get a recovery text, and whatever they said before hanging up is kept on the call for your team. Booking a time by replying to that text is on the roadmap and not built yet.

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