Lead sources
Live todayA Yelp visitor who taps Call has already picked you over the next listing. If nobody answers, the next listing is one tap away. Right On Call answers the number on your Yelp page the same way it answers every other line you publish.
The caller taps Call on your Yelp page and your public number rings. If you don’t pick up, the call goes to the receptionist, who greets in your shop name, takes the appliance or system details, checks the postal code, and books a real slot or texts your on-call number.
Yelp messages, quote requests, reviews, and ad settings stay in Yelp. There is no Yelp adapter in the product, and nothing is scraped or polled. A lead that reached you as a Yelp message is still your office’s to answer.
A call record in the dashboard with the transcript, the details captured, and the outcome. If you have connected Jobber or a calendar, the booking lands there too. The record does not say the caller came from Yelp unless you give Yelp its own tracking number.
Keep your own phone first in line and you answer what you can. Calls you miss go to the receptionist, so a busy afternoon doesn’t cost you the Yelp visitor.
The receptionist answers at any hour you have scheduled. Emergency calls follow the bounded safety script and text your on-call number. Routine calls book the next real window.
Nothing is connected inside Yelp. Setup is the same phone change as any other listing.
The same public number you use everywhere else is the easiest option.
Forward missed calls to the Twilio number included in your plan, publish that number on Yelp, or port.
If you want Yelp calls separated in the call log, ask for a second number during setup.
No. The receptionist answers phone calls. Yelp messages stay in Yelp for your office.
No. We don’t connect to Yelp. Your Yelp page already shows a phone number, and we answer it.
Only if Yelp calls arrive on a number of their own. Otherwise they look like any other call to your public number.
